Terms of service

Overview

Welcome to Orvenial.

This website and online store are operated by PINICO LLC, a Florida Limited Liability Company, doing business under the trade name Orvenial. Throughout the site, the terms "we", "us" and "our" refer to Orvenial.

Orvenial provides this website, online store, product information, content, features, tools, products and services to you, the customer, subject to the following Terms of Service, together with any policies referenced in these Terms.

Please read these Terms of Service carefully before using our website or placing an order. By visiting, browsing, accessing or using any part of our website or purchasing products from us, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our website or services.

Our store is powered by Shopify, which enables us to provide the online shopping experience, checkout, order processing and related services.

Section 1 - Access and Account

By using our website or placing an order, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and have given us your consent to allow any of your minor dependents to use this website.

To use certain features of the website or purchase products, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number and payment information. You represent and warrant that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly if you believe your account has been accessed without authorization.

Section 2 - Our Products

We make reasonable efforts to display and describe our products accurately. However, we do not guarantee that product images, colors, dimensions, features or other product details will appear exactly the same on your device as they do in person. Product appearance may vary depending on your screen, device settings, lighting, manufacturing batches and other factors.

Product descriptions, pricing, availability and specifications may be changed at any time without notice. We reserve the right to discontinue any product at any time.

Some products may include electronic components, batteries, wireless features or other technical elements. You agree to use all products only as intended and in accordance with any instructions, warnings or safety information provided with the product or on the product page.

Unless expressly stated otherwise, products sold through our store are consumer products and are not intended for medical, professional, industrial, safety-critical or emergency use.

Section 3 - Orders

When you place an order through our store, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment issues, suspected fraud, pricing errors, shipping restrictions or other operational concerns.

Your order is not accepted until we confirm acceptance and process your payment. We may contact you using the email address, billing address, shipping address or phone number provided at the time of the order if we need additional information or if there is an issue with your order.

Please review your order carefully before submitting it. Once an order has been processed, we may not be able to cancel or modify it. Any cancellations, returns or refunds are handled in accordance with our Refund Policy.

Purchases made through our store are intended for personal or household use and not for unauthorized resale, export or commercial distribution.

Section 4 - Prices and Billing

Prices, discounts, promotions and product availability are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, as reflected in your order confirmation, unless there is an obvious error.

Unless expressly stated otherwise, posted prices do not include taxes, shipping fees, handling fees, customs duties, import charges or other charges that may apply based on your location and order details.

You agree to provide current, complete and accurate billing, payment and account information for all purchases. You also agree to promptly update your account and payment information so that we can complete transactions and contact you as needed.

You represent and warrant that you are authorized to use the payment method provided and that the payment information you provide is true, correct and complete.

Section 5 - Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times shown on our website are estimates only and are not guaranteed unless expressly stated otherwise. Shipping delays may occur due to carrier delays, customs processing, incorrect address information, weather, holidays, supply issues or other events outside our control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by you.

If your order is delayed, lost, damaged or shows as delivered but has not been received, please contact us at main@pinico.llc so we can review the issue and assist in accordance with our Shipping Policy and Refund Policy.

Section 6 - Returns and Refunds

Returns, exchanges, cancellations and refunds are handled in accordance with our Refund Policy.

Please review our Refund Policy before placing an order. Certain products may be eligible for return only if they are unused, undamaged, in their original packaging and returned within the applicable return period.

We reserve the right to refuse returns or refunds that do not comply with our Refund Policy or where there is evidence of misuse, damage, fraud, abuse or violation of these Terms.

Section 7 - Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product names, designs, videos, audio, layouts, icons, software and other materials, is owned by Orvenial, PINICO LLC, our licensors, suppliers or other rights holders and is protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, resell, display, publish, download, store, transmit or exploit any part of the website or its content without our prior written consent.

The Orvenial name, logo, product names, designs and slogans may be trademarks or trade dress of Orvenial, PINICO LLC or their licensors. Shopify and related names, logos and trademarks are the property of Shopify. All other trademarks appearing on the website are the property of their respective owners.

Section 8 - Optional Tools and Third-Party Services

We may provide access to third-party tools, applications, payment processors, shipping services, analytics providers, marketing tools or other services. We do not control these third-party services and are not responsible for their content, operation, availability or policies.

Your use of third-party tools and services is at your own risk and may be subject to separate terms and policies from those third parties.

Section 9 - Third-Party Links

Our website may contain links to third-party websites, resources or services. We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites.

If you choose to access third-party websites or services, you do so at your own risk. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

Section 10 - Relationship with Shopify

Orvenial is powered by Shopify, which enables us to provide the online store and related services. However, any sales and purchases you make through our store are made directly with Orvenial.

By using our website or placing an order, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Orvenial, including any injury, damage, loss, claim or dispute related to products purchased from Orvenial. You release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Orvenial.

Section 11 - Privacy Policy

Your submission of personal information through the website is governed by our Privacy Policy, which can be viewed here: [Privacy Policy].

Because our store is powered by Shopify, Shopify may collect and process personal information about your access to and use of the website in order to provide and improve the services. Information you submit through the website may be transmitted to Shopify and other third-party service providers, including providers located in other countries.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed and protected.

Section 12 - Feedback, Reviews and User Content

If you submit, upload, post, email or otherwise provide reviews, comments, feedback, suggestions, ideas, photos, videos or other content to us, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, modify, publish, display, distribute and create derivative works from such content for business, marketing, promotional, operational and other lawful purposes.

You represent and warrant that you own or have the necessary rights to provide such content and that your content does not violate the rights of any third party, including copyright, trademark, privacy, publicity or other rights.

We may, but are not obligated to, monitor, edit or remove user content that we determine, in our sole discretion, to be unlawful, offensive, misleading, abusive, defamatory, obscene, infringing or otherwise objectionable.

Section 13 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other information.

We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or to cancel orders if any information on the website or in any related communication is inaccurate at any time without prior notice, including after you have submitted an order.

Section 14 - Prohibited Uses

You may use our website and services only for lawful purposes.

You agree not to use the website or services:

(a) for any unlawful, fraudulent or malicious purpose;
(b) to violate any applicable law, regulation or rule;
(c) to infringe or violate our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, threaten, intimidate or discriminate against any person;
(e) to submit false or misleading information;
(f) to upload or transmit viruses, malware or other harmful code;
(g) to send spam, phishing messages or other unauthorized solicitations;
(h) to impersonate any person or entity;
(i) to collect or track personal information of others without authorization;
(j) to interfere with or circumvent the security features of the website;
(k) to scrape, crawl, extract, copy or harvest data from the website without our prior written consent;
(l) to use automated systems, bots, agents, scripts or similar technologies in a manner that disrupts or abuses the website.

We reserve the right to suspend, restrict or terminate your access to the website or services if we determine that you have violated these Terms.

Section 15 - Automated Agents

This section applies if you use, allow, enable or cause the deployment of any software, bot, crawler, scraper, automated tool, artificial intelligence agent or other automated or semi-automated system to access, use or interact with our website or services.

Automated agents may not access, use or interact with our website in a way that violates these Terms, bypasses security measures, circumvents access restrictions, misrepresents the nature of the access, interferes with website operations or places an unreasonable load on our systems.

We may block, limit or restrict automated access at any time.

Section 16 - Termination

We may terminate these Terms or suspend or terminate your access to the website or services, in whole or in part, at any time and without notice if we believe you have violated these Terms or applicable law, or if we determine that such action is necessary for security, operational or legal reasons.

The obligations and liabilities incurred before the termination date will survive termination. Sections relating to intellectual property, user content, disclaimers, limitation of liability, indemnification, governing law and other provisions that by their nature should survive termination will continue to apply after termination.

Section 17 - Disclaimer of Warranties

The website, services and products are provided to the fullest extent permitted by law on an "as is" and "as available" basis, unless expressly stated otherwise.

We do not guarantee that your use of the website or services will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from using the website will be accurate or reliable.

Except as expressly stated by us or required by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

Some jurisdictions do not allow limitations on implied warranties or certain consumer rights. In such jurisdictions, the above limitations apply only to the fullest extent permitted by law.

Section 18 - Limitation of Liability

To the fullest extent permitted by law, Orvenial, PINICO LLC, our owners, officers, employees, contractors, affiliates, service providers, licensors and Shopify and its affiliates will not be liable for any indirect, incidental, punitive, special, consequential or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs or other damages arising from or related to your use of the website, services or products.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by applicable law.

Section 19 - Indemnification

You agree to indemnify, defend and hold harmless Orvenial, PINICO LLC, Shopify, and our respective affiliates, owners, officers, employees, contractors, agents, licensors and service providers from and against any claims, losses, damages, liabilities, costs and expenses, including reasonable attorneys' fees, arising from or related to:

(a) your breach of these Terms;
(b) your violation of applicable law;
(c) your violation of any rights of a third party;
(d) your misuse of the website, services or products;
(e) your user content, feedback or submissions.

We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.

Section 20 - Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. The validity and enforceability of the remaining provisions will not be affected.

Section 21 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms, together with any policies posted on our website or referenced in these Terms, constitute the entire agreement between you and us regarding your use of the website and services and supersede any prior or contemporaneous agreements, communications or proposals.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

Section 22 - Assignment

You may not assign, transfer or delegate these Terms or any rights or obligations under these Terms without our prior written consent.

We may assign, transfer or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, acquisition, sale of assets, reorganization or transfer of business operations.

Section 23 - Governing Law

These Terms of Service and any separate agreements whereby we provide services or products to you are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

To the extent permitted by applicable law, you and Orvenial consent to the jurisdiction and venue of the state and federal courts located in Florida, United States, for disputes arising from or related to these Terms, the website, services or products.

Section 24 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes on our website. Changes will be effective when posted, unless a later effective date is stated.

Your continued use of or access to the website or services after any changes are posted constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to us at:

Orvenial
Operated by PINICO LLC, a Florida Limited Liability Company
208 Oakfield Dr, Unit 222
Brandon, FL 33511
United States

Email: main@pinico.llc
Phone: +1 (312) 964-3644
Florida Document Number: L23000365158