Shipping policy
At Orvenial, we want your order to reach you quickly and in perfect condition. This Shipping Policy explains how we process, ship, and deliver orders. If you have any questions, contact us at main@pinicollc.com.
Order Processing Time
Orders are processed within 1–2 business days after payment is received. Orders placed on weekends or U.S. public holidays begin processing on the next business day. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Shipping Destinations
We currently ship to addresses within the United States only. We do not ship internationally at this time. Because all orders are shipped domestically within the United States, no customs duties, import taxes, or additional fees apply to your order.
Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout before you complete your purchase. From time to time we may offer free shipping promotions; any such offer will be clearly shown at checkout.
Estimated Delivery Times
All orders are fulfilled from distribution centers located in the United States. Once your order has shipped, delivery typically takes 3–7 business days, depending on your location — most customers receive their order within about a week of purchase. Deliveries to Alaska, Hawaii, and some remote areas may take a few additional days.
Please note that delivery times are estimates, not guarantees, and may occasionally vary due to carrier delays, weather conditions, or high seasonal demand.
Order Tracking
Every order includes tracking. As soon as your order ships, we will email you a tracking number. You can follow your delivery at any time on our Track Your Order page or directly on the carrier's website. If your tracking number has not updated within 3 business days of receiving your shipping confirmation, please contact us at main@pinicollc.com and we will look into it right away.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages. You will not be charged any additional shipping fees for split shipments. Each package will have its own tracking number.
Incorrect or Incomplete Shipping Address
Please double-check your shipping address before completing your order. If you notice an error, contact us at main@pinicollc.com as soon as possible — we can update the address as long as the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment (additional shipping charges may apply).
Lost, Delayed, or Stolen Packages
If your tracking shows no movement for more than 5 business days, or your package has not arrived within the estimated delivery window, please contact us at main@pinicollc.com. We will open an investigation with the carrier and work with you to resolve the issue, including sending a replacement or issuing a refund where appropriate. For packages marked as delivered but not received, we recommend first checking with neighbors and household members and allowing 24 hours, as carriers occasionally mark packages as delivered slightly early — then contact us and we will help.
Damaged Packages
If your order arrives damaged, please contact us at main@pinicollc.com within 48 hours of delivery with photos of the damaged packaging and product. We will arrange a replacement or refund in accordance with our Refund Policy. Please keep the original packaging until the issue is resolved.
Contact Information
If you have any questions about this Shipping Policy or your order, we're here to help:
Orvenial — operated by
PINICO LLC
208 Oakfield Dr, STE# 222
Brandon
FL 33511
United States
Email: main@pinicollc.com
Phone: +1 (312) 964-3644