Refund policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, undamaged, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@orvenial.com.
Return Address & Fees
Once your return request is approved, items must be shipped back to our physical location:
Orvenial Return Department
208 Oakfield Dr, STE #222
Brandon, FL 33511
United States
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Restocking Fee: We do not charge any restocking fee.
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Return Shipping Costs: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or incorrect.
You can always contact us for any return questions at support@orvenial.com.
Damages, Defects and Wrong Items
Please inspect your order after delivery and contact us as soon as possible if the item is defective, damaged, missing parts, or if you received the wrong item.
For defective, damaged, missing, or incorrect items, please contact us within 30 days after receiving your order.
To help us evaluate the issue, please include your order number, a description of the problem, and clear photos or videos showing the issue. We will review the case and work to make it right.
Depending on the circumstances, we may offer a replacement, refund, store credit, return instructions, or another appropriate solution.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- gift cards;
- downloadable or digital products;
- custom, personalized, or special-order items;
- personal care items, hygiene products, or items that cannot be resold for health or safety reasons once opened or used;
- items that have been used, damaged, altered, or are missing original packaging or accessories;
- items marked as final sale, unless they arrive defective, damaged, or incorrect.
Please contact us at support@orvenial.com if you have questions or concerns about a specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@orvenial.com.
Contact Information
Orvenial
Operated by PINICO LLC, a Florida Limited Liability Company
Email: support@orvenial.com
Phone: +1 (312) 964-3644
Address: 208 Oakfield Dr, STE #222
Brandon, FL 33511
United States